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Heritage Pastime

Refund policy

🔁 Returns, Refunds & Exchanges

Due to the nature of collectible and one-of-a-kind items, all sales are considered final unless otherwise stated.

We do not guarantee returns, refunds, or exchanges. However, we are committed to customer satisfaction and will review any concerns on a case-by-case basis under the conditions below.

📦 Damaged or Incorrect Items

If you receive an item that is:

  • damaged during shipping, or
  • significantly different from the item described

you must contact us within 3 days of delivery with:

  • clear photos of the item
  • photos of the packaging

If approved, we may offer:

  • a replacement (if available), or
  • a refund at our discretion

⚠️ Non-Returnable Items

We do not accept returns or refunds for:

  • buyer’s remorse
  • change of mind
  • minor variations in condition, tone, or appearance
  • items where condition/grade was clearly described or shown
  • collectible items once delivered

🪙 Graded & Collectible Items

All graded items (PCGS, ANACS, etc.) are sold as certified by the grading company. We are not responsible for subjective differences in grading opinions or market value changes.

🚫 Order Cancellations

Orders may not be canceled once payment has been processed and/or the item has been shipped.

📬 Contact for Issues

If you experience an issue with your order, please contact us promptly at:

[850-733-3337]

We will review your request and respond as quickly as possible.

⚖️ Final Decision

All return, refund, or exchange decisions are made at our sole discretion.

🚫 Chargebacks & Fraud Prevention Policy

We are committed to protecting our business from fraudulent activity and unauthorized chargebacks.

By placing an order on this website, you agree to the following terms:

💳 No Unauthorized Chargebacks

You agree not to initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue.

If a chargeback is filed without prior communication, we reserve the right to:

  • dispute the chargeback with all supporting evidence
  • provide proof of delivery, transaction records, and communications
  • report fraudulent activity to the appropriate authorities

📦 Proof of Delivery

All orders may include tracking and/or delivery confirmation. Once an item is marked as delivered by the carrier, it is considered successfully fulfilled.

We are not responsible for:

  • stolen packages after delivery
  • incorrect addresses provided by the customer

⚠️ Fraudulent Activity

We actively monitor all orders for fraud.

We reserve the right to:

  • cancel any order suspected of fraud
  • request additional verification (ID, billing confirmation, etc.)
  • refuse service to any customer at our discretion

Any fraudulent activity, including false claims or unauthorized disputes, may result in:

  • order cancellation without notice
  • account restrictions or bans
  • legal action where applicable

🔁 Dispute Resolution

If there is an issue with your order, you agree to contact us first at:

[850-733-3337]

We will make every reasonable effort to resolve the issue fairly.

⚖️ Agreement

By completing a purchase, you acknowledge and agree to this Chargeback & Fraud Policy and understand that all transactions are monitored and protected.

“By placing your order, you agree to our Terms, Return Policy, and Chargeback Policy.”